In a global world, it is vital for companies to be at the forefront to ensure that the customer portfolio is maintained and continuously expanded. Continuously, there are higher and higher demands on the generation of documentation and establishment of management systems as proof that they have control over business processes, although it relates manufacturer or product approvals.
Does the company have documented processes? Is there a guide on handling complaints? Is there a guide to the handling of complaints and internal errors? Does the company have an insight into the proportion of claims / internal discrepancies are and how much it cost? Are processes validated? What are the requirements, standards, rules and regulations, the company relate to? Current status of customer and employee satisfaction?
Many companies are increasingly seeing that customers require documentation as proof that they have control over all business processes. It is therefore recommended to establish a management system based on international standards, ex. EN ISO 9001. Company achieves value by having processes mapped and the advantage it is to have procedures documented, it creates transparency throughout the organization and to help enhance the motivation of the employees. Certification of the system is an endorsement and for many crucial for being chosen as the preferred supplier.
However, it should not be the certificate that is crucial but the value is by having an effective management tool to use for future business development. Through continued focus on improvements based on the audit of the effectiveness of the system, the company has created a foundation that opens up the opportunity to continuously improve processes. It is important to involve employees as quality thinking is embedded in all and keep the focus on improvement. This will help future business and value added.
GPG’s Advisory Board contributes as sparring partner within:
• Design, implementation and development of management systems
• Internal audit/review of business processes
• Analyze and identifying management systems efficiency
• Process management and validation
• Coaching/supervision/teaching of both managers and employees
• Focus on process optimization and work environment